The Illinois Department of Public Health has a statewide COVID-19 hotline and website to answer any questions from the public: call 1-800-889-3931 or visit IDPH.illinois.gov.
Find statewide data and responses by visiting coronavirus.illinois.gov.
Find information regarding DuPage County by visiting the DuPage County Health Department’s website.
What are the symptoms of COVID-19?
People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness. Symptoms may appear 2-14 days after exposure.
- Shortness of breath or difficulty breathing
- Muscle pain
- Sore throat
- New loss of taste or smell
This list is not all possible symptoms. Other less common symptoms have been reported, including gastrointestinal symptoms like nausea, vomiting, or diarrhea. Please visit the CDC website for more detailed information.
When should I seek medical attention if I believe I have COVID-19?
Look for emergency warning signs* for COVID-19. If someone is showing any of these signs, seek emergency medical care immediately:
- Trouble breathing
- Persistent pain or pressure in the chest
- New confusion
- Inability to wake or stay awake
- Bluish lips or face
*This list is not all possible symptoms. Please call your medical provider for any other symptoms that are severe or concerning to you.
Call 911 or call ahead to your local emergency facility: Notify the operator that you are seeking care for someone who has or may have COVID-19
What do I do if I think I have COVID-19?
Call ahead before visiting your doctor.
Tell them that you may have COVID-19. Calling ahead will help your doctor’s office take steps to keep other people from getting infected or exposed, and give you the best advice.
Call the DuPage County COVID-19 Hotline at (630) 221-7030. This hotline is open weekdays from 8am-4:30pm, and Saturday from 8am-1pm.
Call the Illinois COVID-19 Hotline 24/7, at 1(800) 889-3931. These resources are open anytime, 24 hours a day, seven days a week.
Please DO NOT go to the ER seeking a COVID-19 screening unless directed to do so by a medical professional. Testing is only available under specific criteria, and since the ER may have other visitors with COVID-19 and other infections, you may actually increase your odds of contracting an illness. In the case of a true medical emergency, please do go to the ER.
Resources during COVID-19 Crisis
Here is a list of resources for all people impacted by COVID-19, with information pertinent to specific populations such as elderly individuals, immigrant communities, and other vulnerable populations. This portion of our website will be periodically updated as more information arrives. If you are looking for a specific resource and cannot find it here, please visit DuPage CRIS.
COVID-19 Response Funds
Response Funds support individuals and nonprofits who will be most impacted by the repercussions of COVID-19
- DuPage Foundation COVID-19 Relief Fund
- The DuPage Foundation has created the COVID-19 Response Fund to receive contributions from those looking to support our community in this time of crisis and help fuel our local not-for-profits who will be impacted by and charged with responding to the repercussions of this emergency.
- Chicago Community COVID-19 Relief Fund
- In collaboration with the City of Chicago, The Chicago Community Trust and United Way of Metro Chicago launched the Chicago Community COVID-19 Response Fund to unite the funds raised by Chicago’s philanthropies, corporations and individuals to be disbursed to nonprofit organizations across the region.
- Illinois COVID-19 Response Fund
- The Illinois COVID-19 Response Fund raises funds from individual, corporate, and foundation donors to be disbursed to nonprofit organizations across the state serving individuals, families and communities hit hardest by the COVID-19 pandemic.
- Individual Emergency Grant Fund
- This is an income supplement for people who cannot afford necessary food, time, and supplies at this time.
- Betancourt Macias Family Scholarship Foundation
- The Foundation is launching a GoFundMe fundraiser to raise funds to support undocumented families and individuals during these times of crisis. Please fill out this survey to apply for funds. The amount the organization can provide to each person is based on the donations they receive and the amount of requests they receive.
- Care Coalition
- A Grassroots, diverse partnership of social/civic organizations and neighbors serving as a connector between residents who need care with those who can give care. All races, faiths, and backgrounds are welcome!
- Phone Hotline: 866-422-7320
- DuPage Mutual Aid & Solidarity Network from Immigrant Solidarity DuPage
- The Mutual Aid & Solidarity Network is a rapid response to the COVID-19 crisis by providing food, necessary supplies (ie, diapers, toilet paper), support, activism, and solidarity. This organization’s mission is to empower the community, especially the most vulnerable– the immigrants, the elderly, children and single mothers, the poor and homeless brothers and sisters in times of need.
- Contact at (630)518-5390 / (630)518-8500 ext. 107
- Bartender Emergency Assistance Program
- Emergency Relief for Bartenders. Click here to view their website and fill out an application.
- COVID-19 Financial Solidarity
- Donates directly to people requesting assistance. Please fill out this form to apply for assistance.
- Restaurant Workers COVID-19 Crisis Relief Fund
- They are not limiting funding to any states or cities.
- Click here for the application process.
- Click here for more resources for restaurant workers.
Elderly & Other High-Risk Groups
|Walmart: Customers ages 60 and older can shop every Tuesday an hour before stores open. Walmart pharmacies and vision centers will also be open during this time. March 24-April 28|
|Mariano’s: The grocer has set aside two hours daily — 6 to 8 a.m. — for seniors and those with underlying health conditions.|
|Tony’s Fresh Market: Senior priority shopping hours are in effect 7-9 a.m. on Tuesdays and Thursdays. Starting March 24.|
|Jewel-Osco: Senior shoppers are being given priority on from 7-9 a.m. Tuesdays and Thursdays.|
|Target: The first hour of shopping each Wednesday is reserved for the elderly and other vulnerable populations, such as those with compromised immune systems.|
|Whole Foods: Customers age 60 and older can shop daily an hour before stores open to the general public. So, if a store opens at 9 a.m., for example, seniors have access at 8 a.m.|
- This program delivers food and sanitary supplies to seniors.
- Learn more and sign up here
- Supportive assistance provided by Family Services of Lake County. Funding is limited and is available on a first come/first serve basis. No income requirements or restrictions! Program ends June 30, 2020. Contact Linda Magad 847-432-4981 or via e-mail at firstname.lastname@example.org
- How to talk to your children about COVID-19
- Parenting through a pandemic
- Balancing Work and Elder Care Through the Coronavirus Crisis
- Unsafe at Home? Domestic Violence Help
- Activities for kids at home
- Virtual Field Trips
- Download free books through your public library
- London’s National Theater is streaming a play each Thursday
- Unemployment Benefits and Federal Stimulus Relief Information
- Auto Loan payment and debt relief during coronavirus
- Car payment plans and programs during coronavirus
- List of banks helping customers during coronavirus
- Mortgage help for homeowners impacted by COVID-19
- Banks offering deferment on mortgage payments
- If you are concerned about making mortgage payments, please contact the bank that holds your mortgage. Many banks are offering COVID-19 hardship assistance.
- How to get COVID-19 rent relief
- Call 630-407-6500 in Dupage County for a referral to the best program to help with rent relief
- Call the Northern IL Food Bank SNAP Hotline at 844-600-7627 to learn how you can apply for Food Stamps/SNAP.
- IDHS is providing emergency SNAP (LINK) supplements during this crisis. If your monthly SNAP benefit is less than the maximum SNAP for your household, you will get a supplemental benefit for April and May 2020. Please click here for more information.
- IDHS está emitiendo suplementos de SNAP (LINK) de emergencia durante la crisis pandémica. Si su beneficio mensual de SNAP es menor que el beneficio máximo de SNAP para su hogar, recibirá un beneficio suplementario para abril y mayo de 2020. Por favor lea las hojas informativas para más información.
- For families with school-aged children, please contact your child’s school district for information on food delivery/pickup services. Many school districts have meals available for children who would otherwise be getting food services at school.
- People’s Resource Center – Wheaton and West Chicago
- Food is pre-boxed and delivered to cars in the parking lot. The goal is to minimize the risk of contact and to serve people as quickly as possible.
- During this time, PRC is open only during our food pantry shifts to provide our DuPage neighbors with emergency food and financial assistance. All other services are closed, and our buildings remain closed to the public.
- Click here to view food pantry pick-up hours
- Neighborhood Food Pantries – Multiple Locations
- Provide basic food items for those who could not otherwise afford to buy them, as well as monetary assistance for housing (rent/mortgage/short-term shelter), utilities, prescription medications and other medical-related needs, and transportation.
- We have taken steps at each of our pantry locations to adhere to social distancing directives as well as sanitization. We are limiting the number of individuals that can be in the building at any given time, and are providing pre-boxed/bagged staple items which we will hand out to the guests at the door.
- To see pantry locations and hours, click here.
- West Suburban Community Pantry – Woodridge
- WSCP strives to provide food for a well-balanced and healthy diet. All clients receive eggs, milk, cheese, produce, frozen meat and non-perishable food items. Clients can also choose from a variety of bread, bakery items and condiments.
- In addition to the basic needs for food, West Suburban Community Pantry supplies personal care items, paper goods and cleaning supplies (when available).
- To see pantry hours, click here.
- Loaves & Fishes – Naperville
- Loaves & Fishes is committed to providing a safe environment for all clients. Food will be distributed in pre-packed boxes of food through a drive-thru model.
- Learn more about food pickup hours here.
- Glen Ellyn Food Pantry – Glen Ellyn
- Clients will drive up and receive a pre-bagged package of shelf stable food items, dairy and produce.
- Elmhurst-Yorkfield Food Pantry – Elmhurst
- The food pantry will be open for regular hours, with pick-up service in our parking lot. Clients are asked to remain in their cars for service.
- Grocery bags will be pre-packed.
- Clients can wait in their cars and bags will be delivered. Elmhurst-Yorkfield Food Pantry cannot process new or first-time clients at this time.
- HCS Family Services – Hinsdale and Willowbrook
- Pre-packed bags of milk/eggs, produce, meat, bread and non-perishables will be available for guest pick-up in drive-through lanes. Volunteers will place groceries into your trunk. Please do not leave your car and please make sure that trunk space is available for your groceries.
- Hinsdale: Mondays from 2:00 to 3:00 pm; Fridays from 3:30 to 5:00 pm
- Willowbrook: Wednesdays from 4:30 to 5:30 pm
Beyond our programs here at the DuPage Health Coalition, please check out this PDF of other Health Coverage options.
- Immigrant Family Resource Program (IFRP)
- For information on whether you or your family may qualify for public benefits or other types of assistance please call the Immigrant Family Resource Program (IFRP) Hotline at 1-855-IFRP-NOW (1-855-437-7669).
- Languages available are: Spanish, Arabic, Chinese (Mandarin), Korean, Polish, Russian, Vietnamese, English, Hindi and Gujarati.
- Know Your Rights during the COVID-19 Crisis
- Information on COVID-19 and ICE
- During the COVID-19 crisis, ICE should follow guidelines to avoid sensitive locations. Sensitive locations include medical treatment and health care facilities, such as hospitals, doctors’ offices, accredited health clinics, and emergent or urgent care facilities. For a longer list of these, click here. For more information on ICE guidelines during COVID-19, click here.
- U.S. Citizenship and Immigration Services
- As of March 18, U.S. Citizenship and Immigration Services has temporarily suspended routine in-person services through at least May 3 to help slow the spread of coronavirus (COVID-19).
- What if I have a pending immigration application such as DACA, Citizenship or others?
- USCIS staff will continue to perform duties that do not involve contact with the public. However, if you were scheduled to appear for an appointment to a field office or for initial biometrics, your appointment will be rescheduled by the service. For people who were scheduled for biometrics appointments but who have had prior biometrics taken for the purposes of renewing an employment authorization by USCIS (such as in the case of DACA renewals) will have their application processed using previously submitted biometrics.
- COVID-19 and Public Charge
- The final public charge rule will not affect immigrants who are experiencing possible COVID-19 signs or symptoms and who need to seek medical treatment.
- USCIS announced Friday, March 13, 2020, that: “USCIS will neither consider testing, treatment, nor preventative care (including vaccines, if a vaccine becomes available) related to COVID-19 as part of a public charge inadmissibility determination… even if such treatment is provided or paid for by one or more public benefits, as defined in the rule (e.g. federally funded Medicaid).”
Internet & Utility Assistance
- ComEd moratorium on service disconnections
- Due to COVID-19, ComEd has voluntarily implemented a moratorium on service disconnections for non-payment, effective immediately. This suspension will apply to both residential and commercial customers and will remain in effect at least until June 1st. To further support customers who may be impacted by the pandemic, they will offer the most flexible pay plans to customers who indicate either an impact or hardship as a result of COVID-19.
It’s hard to feel at ease when the COVID-19 pandemic is an ever-changing situation. The coronavirus can significantly affect mental health for everyone, but especially for those with mental illness. Both the anxiety of contracting the disease as well as the increase in loneliness and isolation can worsen and trigger symptoms. Acknowledging, recognizing and acting on mental distress in these uncertain times is key to lessening the impact.
- The Illinois Department of Human Services’ Mental Health Division has launched a free-of-charge emotional support text line, Call4Calm, for Illinois residents experiencing stress and mental health issues related to COVID-19. Individuals who would like to speak with a mental health professional can text “TALK” to 552020, or for Spanish, “HABLAR” to the same number: 552020. Call4Calm is free to use, and individuals will remain anonymous. Once a resident sends a text to the hotline, within 24 hours they will receive a call from a counselor employed by a local community mental health center to provide support.
- NAMI Helpline: 800-950-6264
- The NAMI HelpLine can be reached Monday through Friday, 10 am–6 pm, ET.
- Crisis Text Line: Text HOME to 741741
- Text HOME to 741741 from anywhere in the United States, anytime, about any type of crisis. A live, trained Crisis Counselor receives the text and responds, all from our secure online platform. The volunteer Crisis Counselor will help you move from a hot moment to a cool moment.
- National Suicide Prevention Lifeline: 800-273-8255
- 24/7, free and confidential support for people in distress, prevention and crisis resources for you or your loved ones, and best practices for professionals.
- SAMSA Disaster Distress Helpline: 800-985-5990
- Provides 24/7, 365-day-a-year crisis counseling and support to people experiencing emotional distress related to natural or human-caused disasters.
I’m having a lot of stress or anxiety because of COVID-19, what can I do?
- Be mindful of your news consumption
- Equip yourself with information from credible, reputable sources such as the Centers for Disease Control (CDC) and the World Health Organization (WHO).
- Set limits on when and for how long you consume news and information, including through social media. It may help you to choose a couple of fifteen-minute blocks each day when you will check news/social media and limit your news consumption to that time.
- Follow healthy daily routines as much as possible
- Take care of yourself through exercise and movement
- Practice Mindfulness Meditation
- Do meaningful things that help you relax and find joy with your free time
- Stay connected with others and maintain your social networks
- Stay connected via phone, email, social media and video calls
- Ask for help when you need it
- Share how you’re feeling with people you trust
- Do virtual activities together
- Find a mental health community
General Emotional Support
Student Loan Assistance
- Contact your student loan lender directly for specific information.
- Student loan relief for those with Fed Loans
- Information on student loan forgiveness and what it means for you
In order to process the extremely high volume of unemployment benefit claims due to COVID-19, IDES has implemented the following schedule for those filing claims online and over the phone:
Online Filing Schedule:
● Those with last names beginning with letters A-M will be asked to file their claims on Sundays, Tuesdays, or Thursdays.
● Those with last names beginning with letters N-Z will be asked to file their claims on Mondays, Wednesday, Fridays.
● Saturdays will be available for anyone to accommodate those who could not file during their allotted window.
Call Center Filing Schedule:
● Those with last names beginning with letters A-M will be asked to call on Tuesdays and Thursdays between 7:30am – 6pm.
● Those with last names beginning with letters N-Z will be asked to call on Mondays and Wednesdays between 7:30am – 6pm.
● Fridays (7:30am – 6pm) will be available for anyone to accommodate those who could not file during their allotted window.
The day or time of day in which a claim is filed will not impact whether you receive benefits or your benefit amount. Additionally, claims will be back-dated to reflect the date in which a claimant was laid-off or let go from their job due to COVID-19.
Learn how to file an Unemployment Insurance Claim HERE. If you have questions, please call (800) 244-5631
- Can DACA recipients qualify for unemployment insurance in IL?
- Yes! This is not a public benefit and use of UI will not count against you in a public charge test.
- In order to qualify for benefits your work permit has to be current. People with expired work permits may not qualify.
- Can undocumented workers qualify for unemployment insurance in IL?
- No, please see “COVID-19 Response Funds” for resources.